Refund policy

REFUND / EXCHANGE POLICY

Hello Parents..!!

In our endeavor to provide a very heartening and cheerful shopping experience we have a very transparent refund & exchange policy. Although each order at ninotogs.com goes through a stringent quality control process we have a very accommodative approach for refund or exchange requests.

As long as the product is in its original packing and condition and your refund/exchange request is made within the stipulated time period, you don’t need to worry at all. Our refund/exchange policy is totally hassle free. Kindly go through the below points in detail and your product will be refunded or exchanged in no time with ease.

Wish you a trend-setting happy childhood..!!!

 

RETURNS

·        Our policy lasts 5 days post product delivery.

·        Our product item must be unused and in the same condition that you received it. It must also be in the original packaging.

·        You will be required to upload unpacking video of our product as well as few photos of the product which explains the reason for return or exchange.

·        Exchange requests will be accepted for all kinds of payment modes. You will have to clearly mention the new product in your request. If the new product is priced higher than the returning product you will have to first make the payment of the difference amount before the new product can be shipped. If the new product is priced lower we will provide you with respective credit points which can be used anytime within 3 months of allotment.

 

RETURN / EXCHANGE PROCESS:

·        Option 1 - Initiate a return or exchange request by uploading the unpackaging video and the product photos on the “Return” tab in your account on our website

·        Option 2 – Fill a simple form on our website (under the return/exchange request link)

·        Option 3 - Send an email on operations@ninotogs.com. Kindly make sure to mention the original order id number and “return” or “exchange” request in the subject line of the email

·       Once the product in question is received and inspected, we will notify you of the approval or rejection of your request.

·        If your request is approved it will be processed within 4-5 working days. In case of refund request a credit will automatically be applied to your original method of payment. In case of an exchange request the new product selected by you will be shipped.

 

RETURN SHIPPING

Once your refund request is approved our courier partners will collect the product from the same place it was delivered.

Pls note that we will make only one attempt to collect the returnable product. If for any reason you are unable to produce the product during that attempt kindly raise a fresh return/exchange request following the same steps as mentioned above.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund within 4-5 working days after our confirmation of your request approval, check your bank account or credit card account again. There is often some processing time before a refund is posted

Contact your bank or credit card company and inquire about any pending refund settlements

If you’ve done the above steps and you still have not received your refund, please contact us at operations@ninotogs.com. Be sure to mention your order id and refund request in the subject line of your email.

 

NON-RETURNABLE ITEMS:

Products sold as a part of certain kind of promotions or sale will not be eligible for any refund or cancellation. Kindly refer to the details of any such promotional or sale campaigns before making any purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.

Any item that is returned more than 5 days after delivery will not be refunded